Refund policy
Refunds are only provided for damaged goods, misprints, shipping-related issues, or when the product does not match the order.
Wrongly ordered sizes are not eligible for refunds. Please double-check your size choice before completing your purchase to avoid any issues.
Refund requests must be submitted within 14 days after the product has been received,
How do I report a problem with my order?
Contact us via email info@nuttyclothingco.com
Subject: Report a problem with my order (add the order number)
Please describe your issue in detail and upload any relevant photos if possible. Including photos with your initial report helps us resolve your case faster and avoid delays.
SHIPPING ISSUE REFUND
Please ensure that your shipping address is complete and accurate. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.
Claims resulting from errors on our part will be covered at our expense. For packages lost in transit, all claims must be submitted within 14 days following the estimated delivery date.
IMPORT DUTIES, TAXES & CUSTOMS FEES
Refusal to pay import duties and taxes upon arrival may result in the package being returned, abandoned, or destroyed. In such cases, we cannot offer refunds or replacements. Orders shipped outside of Canada may be subject to import duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Please note that this information is clearly displayed throughout our website to ensure full transparency before purchase.